The Alliance promotes a national 24 hour toll-free telephone number (known as the Homeowner’s HOPE Hotline), through which the Homeownership Preservation Foundation (an Alliance member) offers free counseling to homeowners concerned about foreclosure^[8] It also encourages homeowners in difficulty to contact their lender directly, and provides on its website a list of contact for member organizations^[9]

Beginning in October 2007 mortgage lenders & servicing companies within the Alliance reached out to homeowners with past due accounts via mail, advising them of the Alliance and the assistance available. Over 200,000 letters were sent in the first batch, with additional mailings occurring in November, January & February 2008. In total one million letters have been sent.^[10]

[edit] Relief options

Hope Now describes the assistance that it provides to homeowners as loan workouts. These workouts either result in establishing a repayment plan with the homeowner to bring them up to date, or a loan modification where the terms of the mortgage are modified in order to make it more affordable for the homeowner.